Privacy statement

This Privacy Statement applies to this website and is provided by the site owners.

Purpose of the Privacy Statement

The purpose of this statement is to let you know what information is collected about you when you visit this site, how this information is used, to whom it is disclosed, and your ability to have any incorrect personal information amended.

Our goal is to provide you with a satisfying experience while allowing you to control your privacy and to give you a means to voice any questions or concerns you may have.

Commitment to Privacy

We are strongly committed to protecting your privacy while interacting with this site. We want to provide a safe and secure environment for both adults and children.

Information is collected from you primarily to make it easier and more rewarding for you to use our services. Depending on the service you are accessing, you could be asked to provide information such as your name and email address. It is entirely your choice whether to respond to these questions or not.

We will only use any personal information you have chosen to provide us for the purpose for which you provided it. We will not use it for any other purpose without your consent.

Information Collected

This website utilises a technology called cookies. Cookies are small pieces of information which can be stored on your hard drive (persistent cookies) or in memory (session cookies). They can record information about your visit to the site, allowing it to remember you next time you visit and provide a more meaningful experience.

Community Legal Centres NSW uses cookies to offer you increased security. Despite common myths, the cookies we send to your PC cannot read your hard drive, obtain any information from your browser, or command your computer to perform any action. They are designed so that they cannot be sent to another site or be retrieved by any site other than

We use two types of cookies:

  • Persistent cookies - identify pages accessed and provide personalised features, for example recognising if you have already voted on the site poll 'Have your Say'. They are used to help us develop the design and layout of the web site, improve applications, and measure their effectiveness.
  • Session cookies - are used for maintaining contact with a user through a session and allows Community Legal Centres NSW to recognise you as an individual as you move from one page to another. That way, you don't have to continuously log on to the various parts of the site when you're using it. At the end of your session, you may leave this site to go to another web site, or you may close your browser. When you do this the cookie is immediately deleted. If you do not finish or close your session (i.e.. stay logged on), the web site will automatically log you off after about 20 minutes. The cookie stored within your browser will expire when you close your web browser.

Please Note:

  • If you wish to utilise the features of this website that enable us to personalise the site for you, you must use a browser which is enabled to accept cookies.
  • Some browsers can be configured to allow cookies to be accessed by servers other than the originating server.
  • Most browsers can also be configured to notify the user when a cookie is received, allowing you to either accept or reject it.
  • A more comprehensive explanation of cookies generally can be found at the site of the Australian Privacy Commissioner.

Website Statistics

Community Legal Centres NSW makes a record of your visit and logs the following information for statistical purposes - the user's server address, the user's top level domain name (e.g.. .com, .gov, .au, .uk, etc), the date and time of the visit to the site, the pages accessed and documents downloaded, the previous site visited and the type of browser used.

No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider's logs.

Email Management

Community Legal Centres NSW will only record your email address if you send us a message, if you register for any of the site's interactive tools or if you sign up for our online e-bulletin. It will only be used for the purpose for which you have provided it and will not be added to a mailing list (except if you signed up to be added to the e-bulletin). We will not use your e-mail address for any other purpose, and will not disclose it, without your consent.

Personal Information

Community Legal Centres NSW, through its website, invites people to provide personal information through feedback forms, subscription forms, or for other specified purposes. The information will only be used for the purposes originally intended. Community Legal Centres NSW, will not use or disclose your personal information for any other purpose without first seeking your consent, unless authorised or required by law.


Community Legal Centres NSW endeavours to implement the highest levels of security to protect your privacy while using this website. However it should be noted that there is an inherent risk associated with the use of an insecure public network such as the World Wide Web. Though minor, the potential does exist that a user's transactions (including e-mail's) may be viewed, intercepted or modified by a third party.

If you prefer to use an alternative means of delivery, you can send the information via normal communications methods; i.e. mail, phone or fax. If you take this approach, please make it clear which part of the website you are responding to. Please contact us using the details set out under the Contact details heading.

Access to Personal Information

You have a right to access personal information Community Legal Centres NSW holds about you, subject to some exceptions allowed by law. We may ask to verify your identity and for more information about your request. Community Legal Centres NSW will respond and comply with any such request within a reasonable period after the request is made except where the Privacy Act 1988 or the Australian Privacy Principles allow us to refuse to do so. You may also request that Community Legal Centres NSW stops using your information and contacting you and we will comply with your request (for example if at any time you would prefer to stop receiving newsletters and updates from us, please use the unsubscribe option included in the e-bulletin or other material). To request access to your personal information please contact us using the details set out under the Contact details heading.

External Sites and Cross-border Transfers of Personal Information

External sites that are linked to or from this site are not under Community Legal Centres NSW's control and you are advised to review their privacy statement. Community Legal Centres NSW does not disclose your personal information across international borders e.g. Community Legal Centres NSW does not use offshore data storage for backup or security.

Privacy Complaints

If you wish to complain about a breach or potential breach of this Privacy Statement, the Australian Privacy Principles, or a registered APP code (if any) that binds us, please contact us. Please contact us using the details set out under the Contact details heading. We will always endevour to resolve any complaint to your satisfaction, however, if you are unhappy with our response, you are entitled to contact the Office of the Australian Information Commissioner (

Contact Details

If you would like to send us questions about our Privacy Statement, have any concerns about privacy or wish to make a complaint about any breach or potential breach of this Privacy Statement or the Australian Privacy Principles, please contact us using the details set out below: